Refund Policy

Thank you for choosing our services. We aim to provide secure, high-quality social media accounts and reliable digital delivery. Because our products are digital and non-returnable, our refund policy is designed to protect both our customers and the safety of the accounts we deliver.

Please read the following policy carefully before completing your order.

1. Digital Products & Eligibility

Our products and services include:

  • Pre-made social media accounts

  • Custom-built accounts

  • Growth and account creation services

Since these are digital items that cannot be returned once delivered, most orders are non-refundable. Once the account details have been shared, delivery is considered complete.

2. Refunds for Non-Delivered Orders

If we cannot deliver your order for any reason on our end, you are entitled to:

  • A full refund, or

  • A replacement account of equal value

This applies only when no account access or login details have been sent to you.

3. Incorrect or Faulty Account Delivery

If you receive an account that:

  • Does not match the specifications you ordered

  • Contains incorrect login details

  • Has immediate access issues or errors due to setup on our side

We will provide:

  • A correction (fix login access), or

  • A replacement account, if the issue cannot be fixed

Refunds may be considered if we are unable to deliver a working account after troubleshooting.

4. Post-Delivery Issues

Once an account is successfully delivered and accessed, ownership transfers to the customer.
However, we still provide a 7-day safety and access guarantee, which covers:

  • Login issues

  • Verification problems

  • Technical issues caused by our setup

If the issue is caused by customer actions (password changes, misuse, risky activity, etc.), refunds are not applicable.

5. Custom-Built Account Refunds

Custom-built or “made-for-you” accounts begin production immediately after purchase.
Because of the time and resources required for organic growth, these orders cannot be canceled or refunded once work has started.

If you cancel before production begins, a partial refund may be granted at our discretion.

6. Chargebacks & Disputes

We encourage you to contact our support team first if you experience any issues.
Unauthorized chargebacks or disputes may lead to:

  • Account access being revoked

  • Suspension of future purchases

  • Permanent blacklist from our services

We always resolve legitimate concerns quickly and professionally.

7. Contact Information

For any questions or to request assistance, please reach out:

Email: support@buymonetizeaccounts.com
Phone: +44 7577 577116
Support Hours: 24/7 Customer Support

Our team is here to help ensure you receive exactly what you paid for.